Connect Your AI Agent with Jira Service Desk for Slack

Updates fields on an existing Jira Service Desk request via the Jira platform API. Use this to change the summary, priority, description, or other fields after a request has been created. Use List Sites first to obtain the required cloudId. Use List My Requests or Get Request to find the issueKey (e.g. IT-42). fields is a JSON object of field name-value pairs. Example: {"summary": "Updated title", "priority": {"name": "High"}}. See the documentation

Transitions a Jira Service Desk request to a new workflow status. Use List Request Transitions first to get valid transitionId values for the request. Use List Sites to obtain the required cloudId. Use List My Requests or Get Request to find the issueKey (e.g. IT-42). Optionally include a comment to explain the transition. See the documentation

Returns all Atlassian cloud sites accessible to the authenticated user. Call this tool first to obtain the cloudId (returned as id) required by every other Jira Service Desk tool. Each site includes its id (cloudId), name, and url. See the documentation

Lists the available workflow transitions for a Jira Service Desk request — returns each transition's id and name. Call this before Transition Request to obtain valid transitionId values. Use List Sites first to obtain the required cloudId. Use List My Requests or Get Request to find the issueKey (e.g. IT-42). See the documentation

Lists Jira Service Desk requests owned or participated in by the current user. Defaults to open requests owned by the current user. Use List Sites first to obtain the required cloudId. Each result includes issueKey, issueId, and request field values (summary, status). requestStatus: OPEN_REQUESTS (default), CLOSED_REQUESTS, or ALL_REQUESTS. requestOwnership: OWNED_REQUESTS (default) or PARTICIPATED_REQUESTS. See the documentation

Retrieves available options for the Cloud ID field.

Fetches the full details of a Jira Service Desk request including its field values and complete comment thread in a single response. Use this to summarize a ticket without needing follow-up calls. Use List Sites first to obtain the required cloudId. Use List My Requests to find the issueKey of a request (e.g. IT-42). See the documentation

Returns the status history of a Jira Service Desk request — the current status plus all previous states with timestamps. Use this to understand how a request has progressed through the workflow. Use List Sites first to obtain the required cloudId. Use List My Requests to find the issueKey (e.g. IT-42). See the documentation

Returns the authenticated user's account_id, display_name, and email from Atlassian. Use this to identify who is logged in, or to filter requests by the current user's account_id. No cloudId required — this uses the Atlassian Identity API directly. See the documentation

Creates a new customer request. See the documentation

Creates a new incident request in a Jira Service Desk. Auto-discovers the best-matching request type (prefers types named 'incident' or 'problem') and, if serviceDeskId is omitted, auto-discovers it from the user's existing requests. Use List Sites first to obtain the required cloudId. serviceDeskId is optional — if not provided, the tool calls List My Requests to discover it automatically. Returns the new request including its issueKey and issueId. See the documentation

Create a comment on a customer request. See the documentation