Connect Your AI Agent with Help Scout for Slack

Integrate Help Scout MCP server into your Slack workspace for instant access to your AI agent.

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Help Scout

Simple Customer Service Software and Education

Available Tools

Tools that your AI agent can use through this MCP server to interact with Help Scout

Update Conversation

Updates a conversation. See the documentation

Send Reply

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation

List User ID Options

Retrieves available options for the User ID field.

List Tags

Lists all tags in Help Scout. See the documentation

List Tag ID Options

Retrieves available options for the Tag ID field.

List Customer ID Options

Retrieves available options for the Customer ID field.

List Conversation ID Options

Retrieves available options for the Conversation ID field.

Get Tag by ID

Gets a tag by its ID. See the documentation

Get Conversation Threads

Retrieves the threads of a specific conversation. See the documentation

Get Conversation Details

Retrieves the details of a specific conversation. See the documentation

Create Customer

Creates a new customer record in Help Scout. See the documentation

Add Note to Conversation

Adds a note to an existing conversation in Help Scout. See the documentation