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Help Scout
Simple Customer Service Software and Education
Categories
Help Desk & Support
Available Tools
Tools that your AI agent can use through this MCP server to interact with Help Scout
Update Conversation
Updates a conversation. See the documentation
Send Reply
Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation
List Tags
Lists all tags in Help Scout. See the documentation
Get Tag by ID
Gets a tag by its ID. See the documentation
Get Conversation Threads
Retrieves the threads of a specific conversation. See the documentation
Get Conversation Details
Retrieves the details of a specific conversation. See the documentation
Create Customer
Creates a new customer record in Help Scout. See the documentation
Add Note to Conversation
Adds a note to an existing conversation in Help Scout. See the documentation