Connect Your AI Agent with Freshdesk for Slack

Get the summary note for a ticket. See the documentation

Update status, priority, subject, description, agent, group, etc. See the documentation.

Create or update the summary note for a ticket. See the documentation

Update a ticket field in Freshdesk. See the documentation

Update a solution article in Freshdesk. See the documentation

Update a contact in Freshdesk. See the documentation

Update an agent in Freshdesk. See the documentation

Set tags on a ticket (replaces all existing tags). See the documentation

Update the status of a ticket in Freshdesk See the documentation.

Update the priority of a ticket in Freshdesk See the documentation.

Search for tickets in Freshdesk using a structured filter query. See the documentation

Search solution articles in Freshdesk by keyword. Returns matching articles with their category/folder hierarchy, metadata, and content. See the documentation

Reply to a previously forwarded ticket email. See the documentation.

Remove specific tags from a ticket. See the documentation

Retrieves available options for the Ticket ID field.

List all ticket fields in Freshdesk. See the documentation

Retrieves available options for the Ticket Field ID field.

List all conversations for a ticket. See the documentation

List solution categories in Freshdesk. See the documentation

Retrieves available options for the Skill IDs field.

Retrieves available options for the Role IDs field.

Retrieves available options for the Group field.

Retrieves available options for the From Email field.

View all canned responses in a folder. See the documentation

List folder articles in Freshdesk. See the documentation

Retrieves available options for the Company ID field.

List category folders in Freshdesk. See the documentation

Retrieves available options for the Canned Response Folder ID field.

Fetch up to 100 tickets according to the selected filters. See the documentation

View all the canned response folders. See the documentation

List all agents in Freshdesk. See the documentation

Retrieves available options for the Agent field.

Get details of a Ticket. See the documentation

Get a solution article in Freshdesk. See the documentation

View all the details of canned responses in a folder. See the documentation

Get a contact from Freshdesk. See the documentation

View a Canned Response. See the documentation

Retrieve a single agent by their ID. See the documentation

Forward a ticket to an external email address. See the documentation.

Download an attachment from a ticket. See the documentation

Delete the summary note for a ticket. See the documentation

Delete a solution article in Freshdesk. See the documentation

Create a ticket. See the documentation

Create a ticket field in Freshdesk. See the documentation

Create a thread to a ticket. See the documentation.

Create a solution article in Freshdesk. See the documentation

Create a reply to a ticket. See the documentation.

Create message for a thread. See the documentation.

Create a contact. See the documentation

Create a company. See the documentation

Create an agent in Freshdesk. See the documentation

Set a Freshdesk ticket's status to 'Closed'. See docs

Assign a Freshdesk ticket to a specific group See the documentation.

Assign a Freshdesk ticket to a specific agent. See the documentation.

Add tags to a ticket (appends to existing tags). See the documentation

Add a note or conversation to an existing ticket. See the documentation.